Product Director

The opportunity

As a fast-growing B2B technology start-up, we power field workforce productivity and safety, using the power of AI. Our digital platform, FYLD, reduces safety hazards, regulatory fines, and productivity losses facing an industrial field workforce. Through real-time workflow visibility, we provide managers with actionable insights to deliver greater business efficiency, all while eliminating paperwork and unnecessary disruption to field teams’ vital work on the tools’.

Working for a rapidly growing, award-winning, productivity, safety and wellbeing-focused technology organisation, this is a career-defining position where you’ll collaborate with industry-renowned leaders, offering an unmissable opportunity for an astute, best-in-class operational leader to accelerate their career.

In 2020, FYLD recognised that many utility businesses were stuck in early digitalisation. To meet industry needs and accelerate modernisation, FYLD launched its innovative platform by leveraging artificial intelligence and computer vision, while focusing on behavioural safety. Our mission? To power productivity, safety, and efficiency in field teams around the world to enable operational excellence.

Our ability to access leading utility companies and partner with them on their data-led transformation is unparalleled, and this role presents the opportunity to work with some of the world’s best organisations. We are looking for people to join us who are motivated by this collaborative environment and understand its potential to create a career-defining experience.

We trust the numbers, not our guts. We experiment rapidly, placing customer value first with a laser focus on driving user growth. Our success to date has been a testament to our deep research into user needs and analytical thinking.

FYLD secured funding of £14M through seed and Series A rounds, and is backed by blue-chip investors including Ontario Teacher’s Pension Plan (OTPP), Boston Consulting Group (BCG), and SGN. As a purpose-driven company that delivers profitable outcomes, we aim to become the global leader in field service management. Our accolades include:


The culture

A positive culture is vitally important to us. Planning, delivery, agility, and accountability are second nature in our business. We have worked hard to develop a culture that is open, transparent, and empowers our people by providing career-defining experiences, industry-leading benefits, employee care and learning opportunities.

Transparency is central to our culture – we are a small team, and every team member is important to the success of the business. You don’t need to have experience in a start-up environment, but we do need you to adopt the culture of being at one.

Curious to hear more about what it’s like to work at FYLD? In this blog, Oliver Curtis, FYLD Software Engineer, shares more about our culture. 


The role

We are looking for a Product Director who is craving a career-defining experience. This role means you’ll be accountable for taking our product to the next level by focusing on market demands and using Objectives and Key Results (OKRs) to propel our product forward. At FYLD, we have a Product Health Dashboard, well-known internal platform terminology, and endless opportunities to iterate the product,  in order for us to generate ROI to identify FYLD and customer profit and loss. To measure ROI, we use metrics such as adoption, engagement and CSAT. 


Your responsibilities

  • Manage a team of high performers working across product management, product intelligence, product design and data science at multiple levels of career stages (from Junior to Lead, two levels of management) 
  • Have the ability to create focus in a remote-first company,  ruthlessly prioritise, manage cross functional teams and scale the team up and down using FTE and non-FTE budget management 
  • Flourish creatively by optimising our product discovery and delivery process in line with an OKR-driven means across team and product development, product marketing and branding with thought leadership in strategic product management
  • Move fast with stable infrastructure including CSAT, ISO 27001 and ISO 9001 and collaborate with Product Operations and Engineering 
  • Work closely with sales, commercial, growth and engineering Directors to form the FYLD Leadership team 


Your knowledge, experience, and skills

  • You are proven as a data-driven Product Director or Leader from multiple years serving as both an individual, and coach-style line manager, with results based with a strong track record of delivering proven customer outcomes with AI applications 
  • You have the ability to learn quickly – we are a scale up operating globally with a team goal of being happy and high performing! 
  • You likely read The Feature Trap and Lean Product Playbook  
  • You add value to a leadership team consisting of sales, Growth, Engineering, Commercial Leads to represent the Product 
  • You have worked in a B2B environment (desired)
  • You have a clear understanding of the primary role as a coach to a team, and how that differs from managing products directly or outside of the context of a scale-up – the product is our big mac! 
  • You owning the product, are accountable, and competent in developing a vision for the product and the team – we have Product Managers, Product Intelligence Managers, Product Design and Data Scientists – all at multiple levels


Our offering

  • Market competitive remuneration package with an equity component
  • Substantial annual allowance invested in your learning and development
  • Pension scheme, BUPA healthcare, GymPass membership, death in service and more
  • Regular FYLD Camps
  • Hybrid working model, embracing flexibility to deliver the role between home working, office work and out on-site with clients


An inclusive and flexible work environment

At FYLD, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We nurture an inclusive work environment and are committed to ensuring equal opportunity in employment for qualified persons with disabilities.

In addition, we have implemented a flexible way of working which we believe enables teams and individuals to do their best work, regardless of where they’re based. While we value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, we also appreciate and understand that the world of work has changed.

All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company.

We know that innovation thrives on product teams where diverse points of view come together to solve hard problems in ways that are just now possible.  As such, we explicitly seek people that bring diverse life experiences, diverse educational backgrounds, diverse cultures, and diverse work experiences.  

Please be prepared to share with us how your perspective will bring something unique and valuable to our product teams.

Click here to explore how we’re rolling out DEI across our company, with insight from COO, Anish Patel. 

 To apply, please email