FAQs

FYLD is a real-time field operations platform for utilities and infrastructure teams. It turns video, voice and photos from the field into structured insights so managers and crews can work safer, faster and with live visibility.

FYLD analyses what’s happening on site in real time using natural-language processing and computer-vision, giving command centres and supervisors a direct link to frontline teams and early signals of risk or delay.

Utilities and energy providers, heavy civils/highways/transport, and construction/manufacturing organisations with field or site-based teams.

Customers use FYLD for routine operations, inspections, maintenance, emergency response and major projects where risk and coordination are complex.

Our track record and case studies demonstrate exceptional productivity and safety benefits across energy and utilities, highways and transport, and construction and manufacturing. FYLD benefits both remote field teams, and those based on operational or construction sites.

We will support you during the roll out of FYLD, and recommend a feature suite that will best suit your industry and type of work.

FSM tracks schedules and work orders; FYLD optimises frontline execution with live, AI-derived context.

Key contrasts:

• Live job visibility (not just status fields)  
• AI-analysed video / voice / notes instead of manual forms  
• Hazard prediction & live alerts during the job, not only after incidents  
• Mobile-first UX for crews; manager command view for oversight
• Collaboration & intervention without travelling to site
  
  

FYLD converts field video, voice and photos into risk-aware, searchable records, and surfaces hazards, missing controls and anomalies to enable proactive intervention.

The platform uses NLP and computer vision to analyse recordings and on-site conditions in real time, prompting workers and managers when something’s missing or risky.

A VRA is a short field recording that FYLD converts into a structured risk assessment for review and manager sign-off.

Crews film and describe the task, hazards and controls; FYLD’s AI flags conditions the worker might have missed. Managers can add hazards/controls and intervene remotely—without visiting site.

Yes—FYLD has offline mode. Crews keep working with no/low signal, and data syncs to the cloud with original timestamps once connectivity returns.

FYLD runs on Android and iOS phones/tablets for crews and managers; managers also use FYLD Cloud in a browser. Executives can access FYLD Analytics via analytics tools, cloud data services or APIs.

FYLD provides in-app onboarding and email/SMS training, a train-the-trainer programme, and dedicated success/tech support for enterprise rollouts.

We offer tailored subscription tiers based on your use cases and scale. Request a demo and we’ll propose the best plan.

You can complete a demo request here. We’ll validate fit, map your workflows and agree a rollout plan for your teams.

It is incumbent on all businesses to put in place suitable and sufficient measures to ensure the safety of their employees, contractors, and members of the public. The law requires you to conduct and document a risk assessment, and implement the safety precautions that have been identified as being necessary to ensure work can be carried out safely.

In the event of a health and safety incident or injury, an investigator will likely require you to provide proof in some form to show requirements were met. If you are unable to provide the proof needed, it will be very difficult to defend a health and safety prosecution.

Using the FYLD platform means you can:

• Demonstrate that you implemented a robust system to carry out, communicate and record work site risk assessments and critical workflows
• Provide copies of the relevant data/communications relating to a job to prove that the system was effectively implemented on the job in question

FYLD is routinely deployed to large field and site-based teams remotely. Currently, there are two training options that users can access.

First, when new users log in for the first time, they will be greeted with a training course on how to use the platform (i.e., in-app training). Second, when a new user is registered for the first time, they will receive SMS/email communications containing a training course on how to use the platform.

We also provide continued support during the initial roll out, utilising a ‘train-the-trainer’ model to upskill champions and super users within your teams. We can offer additional roll out support, including face-to-face and remote training sessions, depending on the onboarding, training or professional services package required.

FYLD was built in conjunction with fieldworkers by our expert designers who spend thousands of hours on operational sites to understand the nature of fieldwork. Our continued success across different sectors, alongside market-leading CSAT scores, demonstrates that ease of use is key to rapid deployment and great results.