How AI can bust stress in field operations

Field operations are stressful environments by their nature. Workers experience stress from the risk of injury and the pressure to comply with rigorous regulatory requirements. They are overwhelmed with paperwork.  At the same time, managers have responsibility for multiple sites and experience stress associated with the uncertainty of where the highest risks are – to productivity and safety – and where they should focus their attention.

FYLD is an AI-driven field workforce safety and productivity platform with in-built workforce collaboration tools that offers benefits to both field teams and remote managers. Here are some ways that FYLD relieves stress in field operations:

Busting stress for field workers

Field workers often feel vulnerable in investigations after an incident because there are no objective means to demonstrate their compliance with safety regulations. A paper-based risk assessment does not show the control measures executed on site to manage risk, and it does not allow for the input of safety professionals as they were not present on site during the risk assessment. Traditional paper-based systems lead to a blame culture because they do not offer an objective means to identify the root cause of an incident.

Productivity is another area of stress.  All too often, organisations ask the question of why their field teams are not completing all their scheduled work.  It is rare that organisations ask themselves of the barriers they have imposed on teams that prevent them from achieving their scheduled work – things like being required to use multiple apps which is inefficient instead of an integrated solution, excessive paperwork, and standard supplies needed for jobs not always being in vans are all common sources of frustration.  The blame game that comes with work schedules not being completed leads to pressure fuelled working environments.

FYLD provides a collaborative platform that eliminates several of the causes of field worker stress. The FYLD AI-powered Visual Risk Assessment (VRA) allows safety professionals and remote managers to give input to the evaluation of risk and the recommended actions. This means that the whole team are involved in the process upfront, less incidents take place and the risk of blame due to an ineffective risk assessment when an incident does occur is minimised.

Additionally, workers can evidence their progress on site using FYLD. This allows them to demonstrate the presence of safety precautions, their standard of work, and the condition of the site at handover. When something goes wrong on a job – like the team doesn’t have the supplies they need – they capture this detail in FYLD. All these factors eliminate the stress that field workers feel when they are unable to evidence their work using paper-based systems.

Busting stress for remote managers

Remote managers are extremely busy people. They are constantly on their phones either receiving calls, responding to messages, or trying to access more information. They spend their days reacting to events.  Busyness contributes to stress as managers must shift their attention constantly from one issue to the next without losing track of important action items. They also have many sites under their supervision and could never reach each site every day putting them in a position where they must choose where to give their attention. Making decisions without all the relevant information adds to the stress of the remote manager.

FYLD is a vital tool for remote managers because it lets them shift into proactive mode.  It gives them a window for remote visualisation of each site they are managing. The information that previously flowed through phone calls and private messages is now available on the collaborative platform, but much richer, supplemented with video and voice notes. This means that managers have direct sight of detailed information regarding the safety risks on each site, the job blockers that are slowing down work, and the progress of each job.  With FYLD being an AI platform, remote managers are provided with prompts about where they may want to focus their attention next, to safely deliver the days operations.

Using FYLD, remote managers can prioritise their high-risk sites and give their attention to areas where they can add the most value.

Conclusion

FYLD helps to bust the stress of both field workers and remote managers. It does this by providing a collaborative platform that allows for timely interaction and visual evidencing of job site conditions and progress.

Contact FYLD to find out how you can bust the stress of your field workers and remote managers.