Terms and Conditions

Fyld – Site Terms of Use


We are Fyld Limited (referred to as “Fyld”, “we”, “us” and “our”). We provide and operate the Fyld website at https://www.fyld.ai/ (our “Site”). These are the terms and conditions of use for our Site. We are a limited company, registered in England. Our registered company number is 12481168, and our registered office is at 5 New Street Square, London, EC4A 3TW. Our VAT registration number is 346 1047 20

Your use of the Site will be subject to these terms and conditions and by using the Site you agree to be bound by them. We reserve the right to change these terms and conditions from time to time by changing them on the Site.  These terms and conditions were last updated on 20th May 2020.

Access to the Site

The Site is intended for use only by persons who are at least 18 years of age. By using the Site, you confirm to us that you meet this requirement. Please ensure your equipment (computer, laptop, netbook, tablet or other mobile device) meets all the necessary technical specifications to enable you to access and use the Site and is compatible with the Site. We may, from time to time, restrict access to certain features, parts or content of the Site, or the entire Site, as Company may from time to time request or we in our absolute discretion may decide.  You must ensure that any registration details you provide are accurate.

If you are provided with a log-on ID (such as a username and password or other identifier) as part of our security procedures, you must treat such information as confidential and must not reveal it to anyone else. You are responsible for all activities that occur under your log-on ID and must notify us and the Company immediately of any unauthorised use or other security breach of which you become aware. We reserve the right to disable any log-on ID, at any time, if in our opinion or the opinion of the Company you have failed to comply with any of the provisions of these terms and conditions or if any details you or your Company provide for the purposes of registering as a user prove to be false.

We cannot guarantee the continuous, uninterrupted or error-free operability of the Site. There may be times when certain features, parts or content of the Site, or the entire Site, become unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or withdrawn by us, in our sole discretion, without notice to you.  

What you are allowed to do

You may only use the Site in connection with any work which you undertake for the Company and in accordance with any instructions from the Company, and these terms and conditions. You may retrieve and display content from the Site on a computer or device screen, print and copy individual pages and, subject to the next section, store such pages in electronic form.

What you are not allowed to do

Except to the extent expressly set out in these terms and conditions,

You are not allowed to:

‘scrape’ content or store content of the Site on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the content of the Site; remove or change any content of the Site or attempt to circumvent security or interfere with the proper working of the Site or the servers on which it is hosted;  

create links to the Site from any other website, without our prior written consent; or use the platform for any other purpose than in connection with your employment or work being undertaken on behalf of the Company. You must only use the Site and anything available from the Site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our or the Company’s name or reputation or that of any of our or the Company’s affiliates.

All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them.

Intellectual property rights

All intellectual property rights in any content of the Site (including text, graphics, software, photographs and other images, videos, sound, trademarks and logos) are owned by us or our licensors. Except as expressly set out here, nothing in these terms and conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Site.

In the event you print off, copy or store pages from the Site (only as permitted by these terms and conditions), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced. We may change the format and content of the Site from time to time.

You agree that your use of the Site is on an ‘as is’ and ‘as available’ basis and at your sole risk. Whilst we try to make sure that all information contained on the Site (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information. We make or give no representation or warranty to you as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Site and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Site or relying on any of its content.

We cannot and do not guarantee that any content of the Site will be free from viruses and/or other code that may have contaminating or destructive elements. It is your/ the Company’s responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.  If you have any questions or concerns about this please discuss with the Company.

Your personal information

Use of your personal information submitted to or via the Site is governed by our Site Privacy Policy.


Nothing in these terms and conditions shall limit or exclude our liability to you: for death or personal injury caused by our negligence; for fraudulent misrepresentation; for any other liability that, by law, may not be limited or excluded. Subject to the above paragraph, as you are a business user, in no event shall we be liable to you for any indirect or consequential losses, or for any loss of profit, revenue, contracts, data, goodwill or other similar losses, and any liability we do have for losses you suffer is strictly limited to losses that were reasonably foreseeable.

These terms and conditions shall be governed by English law. You agree that any dispute between you and us regarding these terms and conditions or the Site will only be dealt with by the English courts.  

Contacting us

Please submit any questions you have about these terms and conditions or any problems concerning the Site to us at help@fyld.ai, via the Book a Demo section of our Site, or by writing to us at:

5 New Street Square
United Kingdom

Whistleblowing Form 

Click here to access anonymous whistleblowing reporting form.