Mid-Senior Product Designer

Our Story

At FYLD we are passionate about transforming the way field operations are run by utilities companies. FYLD puts actionable insights at the fingertips of field workers and their managers, empowering teams to make data-driven decisions in real-time, leading to greater safety, efficiency and quality assurance. The power of our platform comes from the way it was created – in partnership with SGN, the major UK-based natural and green gas distributor (they deliver gas to over 14 million homes and businesses in the UK). FYLD was built by the fieldworker, for the fieldworker, in conjunction with our deep data science expertise.

While we are lucky enough to have SGN on board as our anchor customer, we are just at the beginning of our journey to partner with utilities companies globally to transform their field operations.

Our Culture

Culture is really important to us and it will be to you too. It is rare to find a start-up like us – we were born at world-leading venture foundry BCGDV and are funded by Ontario Teachers’ Pension Plan (they manage over £207 billion in net assets) through their venture foundry Koru. SGN is part-owned by Ontario Teachers Pension Plan, they are a great supporter, our anchor customer and a shareholder. Our ability to access the world’s greatest utilities companies and to partner with them on their data-led transformation is exceptional – you will be working with the world’s best companies. We are looking for people to join us who can see that this environment means that they will have a career-defining experience with us.

We trust the numbers, not our guts – you will too. We experiment rapidly and are not afraid to kill new concepts that do not drive user growth. Our success to date has been through conducting deep research on user needs and being very analytical about what we have found. You will want to continue this journey.

The start-up culture of planning, delivery, agile and accountability is second nature to us. Transparency is core, we are a small team and what everybody does on a daily basis counts. With this comes the need for agility, we are willing to adapt to our learnings and need you to be too. You don’t need to have experience at a start-up, but we do need you to buy into the culture of being at one.

About the Job

We are currently recruiting for a Product Designer with a strong UX background to be a part of our team. You’ll be passionate about understanding user needs, design thinking and translating data into insights.

As a key member of the product team, you will collaborate with stakeholders to design solutions that provide tangible return on investment for FYLD’s customers.

The responsibilities:

Under the guidance of the design and product leads, you will work directly with FYLD’s customers and users (fieldworkers through to senior decision makers) to build a deep understanding of their industry, workforce and challenges that they face. 

 The role will involve the following::

  • Using customer insights and data to inform the user experience.
  • Apply problem-solving and critical-thinking abilities, with a focus on finding innovative design solutions to complex challenges.
  • Apply user-centered design principles to create intuitive and engaging experiences.
  • Creating wireframes, prototypes, and interactive mock-ups to demonstrate design concepts and interactions.
  • Collaborate effectively with cross-functional teams, including product managers, engineers, and other designers, to deliver high-quality design solutions through to the final polished UI.

Skills and mindset:



Must haves:

  • Minimum of 4 experience of hands-on user experience design
  • Experience designing and conducting user research
  • Expertise in converting complex experiences into simple processes
  • Understanding of Jobs-to-be-done theory
  • Excellent communication and collaboration skills with the ability to adapt to different audiences while always championing design thinking
  • Outcome-driven mindset
  • Experience working at a fast-paced start-up
  • Commitment to continuous professional development
  • The desire to contribute to building a world class design team
  • Proficiency with Figma and experience working with a design system

Nice to have:

  • Experience working in B2B SaaS markets
  • Experience within the utilities and construction sector
  • A strong interest in AI and its potential uses within digital products 
  • Video editing experience

To apply, please email careers@fyld.ai