Mid-Senior Product Designer

The opportunity

As a fast-growing B2B technology start-up, we power field workforce productivity and safety, using the power of AI. Our digital platform, FYLD, reduces safety hazards, regulatory fines, and productivity losses facing an industrial field workforce. Through real-time workflow visibility, we provide managers with actionable insights to deliver greater business efficiency, all while eliminating paperwork and unnecessary disruption to field teams’ vital work ‘on the tools’.

Working for a rapidly growing, award-winning, productivity, safety and wellbeing-focused technology organisation, this is a career-defining position where you’ll collaborate with industry-renowned leaders, offering an unmissable opportunity for an astute, best-in-class operational leader to accelerate their career.

In 2020, FYLD recognised that many utility businesses were stuck in early digitalisation. To meet industry needs and accelerate modernisation, FYLD launched its innovative platform by leveraging artificial intelligence and computer vision, while focusing on behavioural safety. Our mission? To power productivity, safety, and efficiency in field teams around the world to enable operational excellence.

Our ability to access leading utility companies and partner with them on their data-led transformation is unparalleled, and this role presents the opportunity to work with some of the world’s best organisations. We are looking for people to join us who are motivated by this collaborative environment and understand its potential to create a career-defining experience.

We trust the numbers, not our guts. We experiment rapidly, placing customer value first with a laser focus on driving user growth. Our success to date has been a testament to our deep research into user needs and analytical thinking.

FYLD secured funding of £14M through seed and Series A rounds, and is backed by blue-chip investors including Ontario Teacher’s Pension Plan (OTPP), Boston Consulting Group (BCG), and SGN. As a purpose-driven company that delivers profitable outcomes, we aim to become the global leader in field service management. Our accolades include:


The culture

A positive culture is vitally important to us. Planning, delivery, agility, and accountability are second nature in our business. We have worked hard to develop a culture that is open, transparent, and empowers our people by providing career defining experiences, industry-leading benefits, employee care and learning opportunities.

Transparency is central to our culture – we are a small team, and every team member is important to the success of the business. You don’t need to have experience in a start-up environment, but we do need you to adopt the culture of being at one.


The role

We are currently recruiting for a Mid-Senior Product Designer with a strong UX background to be a part of our team. You’ll be passionate about understanding user needs, design thinking and translating data into insights.

As a key member of the product team, you will collaborate with stakeholders to design solutions that provide tangible return on investment for FYLD’s customers.


Your responsibilities

Under the guidance of the design and product leads, you will work directly with FYLD’s customers and users (fieldworkers through to senior decision makers) to build a deep understanding of their industry, workforce and challenges that they face.

 The role will involve the following:

  • Using customer insights and data to inform the user experience.
  • Apply problem-solving and critical-thinking abilities, with a focus on finding innovative design solutions to complex challenges.
  • Apply user-centered design principles to create intuitive and engaging experiences.
  • Creating wireframes, prototypes, and interactive mock-ups to demonstrate design concepts and interactions.
  • Collaborate effectively with cross-functional teams, including product managers, engineers, and other designers, to deliver high-quality design solutions through to the final polished UI 

Due to the nature of the work, you will be expected to travel to spend time on-site with FYLD customers.


Must haves:

  • Minimum of 4 experience of hands-on user experience design
  • Experience designing and conducting user research
  • Expertise in converting complex experiences into simple processes
  • Understanding of Jobs-to-be-done theory
  • Excellent communication and collaboration skills with the ability to adapt to different audiences while always championing design thinking
  • Outcome-driven mindset
  • Experience working at a fast-paced start-up
  • Commitment to continuous professional development
  • The desire to contribute to building a world class design team
  • Proficiency with Figma and experience working with a design system


Nice to have:

  • Experience working in B2B SaaS markets
  • Experience within the utilities and construction sector
  • A strong interest in AI and its potential uses within digital products 
  • Video editing experience

This role is mostly remote, but you may be required to commute to London up to 2 days per week. Some travel to customer locations across UK will also be necessary.


To apply, please email careers@fyld.ai