The challenge
Before FYLD, CLC faced challenges in managing field operations and streamlining communication between remote teams and managers, with many paper-based processes in place. Its workforce included non-tech-savvy users. The transition to a digital platform marked a significant change in CLC’s ways of working, with a focus on optimising operations, ensuring compliance and enhancing remote visibility.
FYLD’s impact
CLC noted a substantial reduction in travel for managers, which increased spans and layers, and made remote management more effective. FYLD enabled all jobs to be reviewed and signed-off and ensured that each project had a breaking ground permit if required. This critical boost in compliance and oversight contributed to smoother operations.
CLC’s strict adherence to safety standards guides their practices, but these regulations are interpreted differently between councils, creating challenges. By providing eyes on all sites through wrap-up videos, FYLD played a pivotal role in reducing CAT A defects, addressing issues that could lead to major or minor defects.
Behavioural change
There was a substantial behavioural change, particularly in less experienced teams or those not accustomed to stringent compliance measures. With FYLD, sites were consistently monitored, fostering a culture of accountability and adherence to safety protocols.
