Future-proofing the grid: FYLD helps UK DNOs meet rising energy demands

The UK’s energy grid faces a critical juncture. Rising demands, coupled with ageing asset infrastructure and reliance on manual processes, create a perfect storm for Distribution Network Operators (DNOs). National Grid itself acknowledges a significant portion of its assets are nearing the end of their lifespan. Paperwork bogs down response times, safety assessments are subjective, and sharing knowledge across a scattered workforce proves difficult. This case study explores FYLD, a revolutionary AI-powered platform designed specifically to address these challenges in the UK energy market. FYLD empowers DNOs to optimise operations, increase compliance, enhance safety, and unlock the power of data-driven decision making, paving the way for a smarter, more resilient grid.

FYLD: A new era of efficiency and safety for UK grid management

FYLD works with global energy providers to bridge a gap between field workers, remote management and back office staff. Through our industry experience, we recognised there was a disconnect between where work was executed in the field and where decisions were being made. A revolutionary AI-powered field work execution platform, offers a much-needed lifeline for DNOs. This award-winning solution goes beyond traditional field service management software, bridging the gap between field workers and back-office operations. FYLD empowers DNOs with a suite of features designed to optimise operations, enhance safety, and unlock the power of data-driven decision making.

Optimising outage response: Restoring power, faster

Power outages disrupt lives and businesses. FYLD helps DNOs minimise the impact of outages through:

  • Real-time data and streamlined communication: FYLD provides field workers with a mobile app to capture real-time data on the ground. This data is instantly accessible to control centres, enabling faster decision-making and resource allocation.
  • Evidence-based collaboration: FYLD’s video and audio recording capabilities allow workers to document the outage scene and surrounding environment. This facilitates efficient collaboration between field teams and remote experts, accelerating root cause determination and repair efforts.

Data-driven decisions: From intuition to insights

FYLD empowers DNOs to leverage the power of data for informed decision making:

  • Real-time asset insights: FYLD provides real-time insights into the health and condition of grid assets. Workers can capture data and observations directly in the field, providing valuable information for preventative maintenance and asset management strategies. This data-driven approach helps DNOs optimise maintenance schedules, extend equipment lifespan, and reduce the risk of unexpected failures.
  • Streamlined reporting and compliance: FYLD eliminates the need for paper-based workflows and manual data entry. Workers can capture data and generate reports directly on-site through the mobile app, saving valuable time and improving data accuracy. This also simplifies compliance with regulatory requirements like RIIO-ED2, as FYLD facilitates data collection and reporting for a robust audit trail.

Building a more resilient grid for the future

FYLD is proven to be a game-changer in the electric sector, demonstrably improving safety, efficiency, and environmental outcomes on major maintenance contracts. Here’s how:

  • Enhanced safety: FYLD’s AI-powered Video Risk Assessment feature can help workers identify potential hazards on-site and recommend appropriate controls leading up to a 20% reduction in safety recordable incidents. 
  • Increased productivity: FYLD has driven an impressive 8% productivity uplift across contracts. This translates to faster completion times and potentially reduced downtime for critical infrastructure.
  • Improved oversight and efficiency: FYLD facilitates over 60,000 remote interventions using smart notifications. This allows managers to proactively address issues before they escalate, preventing potential incidents and improving overall operational efficiency.

FYLD is positioned to align with utility organisations as a strategic partner in building a smarter, more efficient and resilient network for the UK. Head of Wastewater Networks at Southern Water, Alex Saunders says, “FYLD is not just an enhancement; it’s an enabler. It is helping Southern Water to improve safety, drive operational improvements, and ultimately deliver better service to our customers.” As the nation embraces a future powered by clean energy, FYLD will be at the forefront, ensuring a reliable and resilient grid for generations to come.

Ready to learn more? Visit FYLD to see how our platform can transform your DNO operations.